| Contents: |
Foreword
1. Introduction to the Hardware
Maintenance Function
2. The Installed Base of PC
Hardware
3. The Maintenance Function
4. Internal Maintenance Management
5. Choosing an External Maintenance
Source
6. Managing the External Maintenance
Function
7. Integrating the Maintenance
Systems
8. The Maintenance Management
Information Systems
9. Third-Party Maintenance Support
Packages
10. The Desktop Management Task
Force
11. Maintenance Management System
Evaluation Check List
12. Summary
Glossary of Terminology
Index |
|
| Computer Hardware
Maintenance |
| by Steven C. Rood, 240pp.,
1996, ISBN: 0750633980 |
|
Computer
Hardware Maintenance presents the full scope and understanding
of how the PC hardware maintenance function should operate and be managed
in an organization, including steps involved in containing costs, keeping
records, and planning the integration of the help desk function. |
|
| In today's IS department too often the PC hardware maintenance function
is treated as a 'necessary evil', with the understanding that eventually
all equipment will have some degree of mechanical or electrical failure.
This book discusses scenarios where keeping the maintenance function internal
is most viable and where having it external, from a depot service, pickup
and delivery, or on-site service, is most viable.
Computer Hardware
Maintenance concludes with brief descriptions of available third-party
systems and how emerging trends in PC hardware configuration as proposed
by the Desktop Management Task Force (DMTF) will have a major impact on
the PC hardware maintenance function in the future. |
| $60.00 |
|
Computer Hardware
Maintenance - $60.00 each
|
|
