PROACT^® 2.0 Software Support Information

If you are experiencing any difficulty with PROACT^®, the first thing we recommend is checking to ensure that you are using the most up to date version of the program. To be sure that you have the most up to date version of PROACT^® 2.0, launch the program. At the main screen, choose “Help” from the menu bar and then click on “About”. If the version is anything less than 2.7.0 simply call RCI at 804-458-0645 and ask for the most current service release for PROACT^® 2.0. Service releases are available free of charge to registered users of PROACT^® 2.0.

You may also email this request to support@reliability.com along with your name and product serial number. Your serial number can be located inside your PROACT^® 2.0 packaging, near the CD-ROM slot.

PROACT^® 2.0 FAQ’s

I have loaded the new PROACT^® 2.0 and have run the conversion on my PROACT^® 1.0 database. I’ve tried everything to view the old analyses in PROACT^® 2.0 but I’m still unable to see them.  Where are my analyses?

This is a very common problem. It is because PROACT^® 2.0 has a bit more security than 1.0. Anyone could log into 1.0 and see all analyses that were contained within the database. In 2.0 when a person logs in they will only see analyses where one of three conditions exist:

The person who logs in is the Principal Analyst.

The person who logs in is a member of the analysis team pool.

The analysis has been published by its Principal Analyst.

If none of the conditions are met, no analyses will be seen, giving the appearance that no analyses exist. The easiest way to figure out how to log in is to refer back to the 1.0 database to see who the Principal Analyst is and then log into 2.0 using the name of that person exactly as it appears. (Pay close attention to any middle initials and/or punctuation that may have been used).

Another possible culprit is the existence of an extra space. If your name was entered into the team pool in 1.0 with an extra space, 2.0 expects that you will log in that same way.

For example:

Joe Smith is not the same as

Joe  Smith

The best way to check for this is to go into the team pool in 2.0, select the Principal Analyst’s record, click the Edit button and position the cursor in the name field to check for the extra space. Generally the space is at the end of the first name.

When I try and convert my 1.0 database to PROACT^® 2.0, I get a message that says the file is in use exclusively by another user. No one else is using the file. What is wrong?

PROACT^® 1.0 locks databases if they are closed in an irregular manner (i.e. power loss, system crash, etc.). A utility called “Database Administration Tools” was shipped with 1.0 to perform various tasks, including unlocking databases. Below are the steps to do this function:

1. Launch the “Database Administration Utility” that came with PROACT^® 1.0.
2. Select the locked database when the “Select a Database to Administer” dialog box is displayed.
3. Choose Unlock from the Analyses Menu
4. A grid will be displayed showing the analyses within the selected database.  Select the desired analysis by clicking in the gray area immediately to the left of the “Fa ID”. When selected, the row will be highlighted in blue.
5. With the appropriate analysis selected, click the Unlock button.
6. Repeat steps 4 and 5 as necessary. When finished click “Done”.
7. Close the “Database Administration Utility”.

I completed the setup of PROACT^® 2.0 and when I ran it for the first time I got an error that said “Connection Error: Problem connecting to the database 91 – object variable or With block variable not set”. How do I resolve this problem?

This problem is usually caused by not having Microsoft’s Internet Explorer installed. The Windows platform is greatly enhanced by installing Internet Explorer (IE) and PROACT^® does not work as expected without at least IE v4.01 installed. For your convenience, IE v 5.0 is included on your PROACT^® CD. You do not need to use IE as your Internet Browser; it simply needs to be installed on the computer that PROACT^® is loaded on.

This is not a PROACT^® requirement, it has to do with some of the elements of the program as they relate to the Windows operating system. Many programs function unpredictably (or not at all) when no web browser is present. It is unknown how intertwined the web browser is with the Windows operating system.

Is PROACT^® v 2.0 compatible with Microsoft’s Windows 2000?

Yes. RCI has extensively tested PROACT^® on Windows 2000.

I’m trying to import a document via the file link feature. I have added the document but can’t view it using the view button. Am I missing something?

It is necessary to have the associated software loaded on the computer that you want to view the imported document on. For example, if you import a Microsoft Word document you must have Microsoft Word installed on that computer to view the imported document. Likewise, if you are importing a picture or some other type of graphic, you have to have a program capable of opening that type of file.

The steps for importing are as follows:

1. Click the Add button in the file links portion of the screen
2. Click the Import button in the Available File Links dialog box that comes up
3. Select the file to import by navigating to its location and either double-click the desired file or click on it one time and then click the Open button
4. Repeat steps 2 and 3 as many times as necessary to add all desired pictures into the Available File Links dialog box
5. Select the file that you wish to link by choosing it from the list and then click the Assign button
6. When finished adding the links, click the Close button in the Available File Links dialog box.
7. At this point you may view the file by clicking the View button. The appropriate program will be launched and the linked file will be available to view within that program.

Shortly after I started to install PROACT®, I got a message that said I had out of date controls and that setup could not continue. What does this mean?

The out of date control issue is quite common when installing this product, it occurs for one of two reasons:

1. Your system may have the required controls installed, but they are an earlier version, or
2. The controls do not exist at all on the computer.

Sometimes it is a combination of these two reasons. In order for the controls to be updated (or installed) and registered with your system registry correctly, you need to choose to update the controls when prompted.  After your system updates the controls your system must be rebooted and the setup routine needs to be run again.

Even though January 1, 2000 has passed without event, my company insists that I have information about the Y2K compliance of all software that we purchase. Is PROACT^® 2.0 Y2K compliant?

PROACT^® v 2.0 is fully Y2K compliant. If you require a formal statement, please contact RCI and we will be happy to provide a statement that will satisfy your company’s requirements.

My company has purchased several copies of PROACT® 2.0 and those of us that use the program would like to share the information across our company’s LAN. How can this be done?

PROACT^® 2.0 Desktop Edition is intended to be used in a stand-alone capacity. It is possible to share the application with other licensed users, but not recommended.

There are instructions available in either Microsoft Word or PDF format that explain how to share the Desktop Edition over a LAN. Keep in mind that this is not recommended and is not supported by RCI as this is beyond the intended functionality of this version.

The Enterprise version of PROACT^® 2.0 is designed to function as a full-scale network enabled application. Currently it is available to operate in conjunction with Microsoft’s SQL Server 7.0 or Oracle 8.0.

If your company has purchased the Desktop Edition and you discover that you would prefer the Enterprise Edition, contact an RCI representative at 804-458-0645 to discuss upgrading.