a Strategy For A Successful CMMS Selection
a

By Chinta Srinivasan, Application Consultant

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INTRODUCTION 

The primary objective of this paper is to present a general overview in the selection  of a Computerized Maintenance Management System and building a Strategy Team. 

The field of Maintenance Management is changing as rapidly as any other field of management.  The term Maintenance have undergone tremendous changes in recent years and CMMS (Computerized Maintenance Management Systems)  have been there at every turn. A lot of new techniques, methods and procedures have been developed by various experts in the specific areas to enable and raise the reliability of Industrial Process. These include  Preventive Maintenance, Planning Systems, Various Analysis methods, Condition Monitoring and so on. However, these techniques are often implemented in an uncoordinated manner without having the full understanding of  the consequences of the  methods or techniques on the cost of Maintenance  or the reliability of the process. 

In this paper, I will be  giving   some guidelines, which shall help the user while planning to have a CMMS. 

MAINTENANCE OBJECTIVE 

Setting an Objective for Maintenance is not an  easy task  in today’s world. Due to  the changes in the Industry for  the last five decades, the demands also have been changed. Old habits die hard.  Equipment vendors and manufacturers cannot  know what the end user require from Equipment. The requirements and the operating conditions of the Equipment may  be different for different organizations and in turn require different maintenance strategies.  The generic Maintenance programs supplied by the Manufacturer may not take these into consideration.  

End user should  be aware of one thing. The area which he  feel critical or crucial might be an area where the manufacturer’s source of profit from the sales and service point of view.  Therefore, there is a potential conflict of interest for manufacturers  between developing a maintenance program that is best for you i.e. the end user, and  one that is best for them. 

The Industry forces  to have a focus on equipment reliability, as well as availability, a push towards zero downtime or zero in-service breakdowns

To achieve these aims, the key application tools such as Reliability Centered Maintenance (RCM) and Total Productive Maintenance (TPM)   should be looked into. The CMMS tools available in the market has enhanced the ability of Maintenance managers to much more efficiently track, monitor and analyze the aspects of the maintenance.  State-of-art maintenance software does little good if users don’t use it correctly.  It all depends on how one use the system to achieve their Maintenance goals. Basing on the Industry, one has to set the Objective(s). Ultimately  the Maintenance Objective  briefly  to say could be: 

To keep all the facilities  of the Plant to be available in acceptable condition all the time. In other words to say is to Eliminate the process Interruptions.

 

STRATEGY FOR A SUCCESSFUL CMMS 

One can really save money with proper Maintenance. The primary function of any Maintenance is to  optimize the Life-Cycle costs of the Organization’s assets. A suitable plan and mix of maintenance types is needed in order to establish the optimal resources utilization which can contribute to the profit of the Organization. 

Normally people buy CMMS to solve some specific problems. In fact  if you look into all the functions and try to use them to the utmost possible extent, I think  the organizations can have a better control on their maintenance strategies.  In order to avoid the most common pitfalls while choosing a Computerized Maintenance Management System,  the following things mentioned below could help you. These may not be in a order. But you may summarize as per your need. 

PLANNING, SCHEDULING, MAINTENANCE  HISTORY & REPORTING 

1.   Should allow to view  the detail planning information, regarding the work plan, costs, resources like labor, materials and  tools, equipment, schedule, status of the work,  related documents  with ease. 

2.   Should allow to enter simple or detailed day-to-day maintenance requests. 

3.   Generate  preventive maintenance work orders individually, batch  or automatically. 

4.   Cluster PM work orders to take advantage of unplanned downtime. 

5.   Define and sequence work for multiple assets based on location and /or equipment. 

6.   Analyze the Inspection data to support Predictive Maintenance. 

7.   Facilitate labor scheduling with labor standards by task, ability to sort by  work orders by location of work, craft and other ways. 

8.      Divide job plans sequentially, each with its own parts, labor and tool estimates.

 

9.   Maintain personnel files for each employee’s attendance, vacation, sick and non-productive work time. Track overtime history and individual pay rates.

10. Maintain detailed company, service contract, and tool records for  use to analyze the maintenance work. 

11. Create schedules  for equipment, craft, and labor records. 

12. Compare real-time budgets or estimates against actual and historical work orders. 

13. Provide information for work planning, scheduling, and job assignments. Has the capability to store and retrieve work plans, copy old work plans, and modify the existing plans when new information is coming in. 

14. Has  ability to generate the Equipment or Asset history to present with all the summary of the major and minor repairs. 

15. Sequence multiple job plans and consolidate multiple procedures on one  PM master. 

16. Highlight the situations where PM activity is more expensive than the breakdown. 

17. Has reports with mean time between failures (MTBF)  that show how often the unit has failed, how many days or machine hours lapsed between failures, and the duration of each repair. 

18. Should identify the hazards which cannot be eliminated with their resulting precautions. 

MATERIAL MANAGEMENT 

19. Create Purchase Requisitions or Purchase Orders for materials and services.

 

20. Automatically create Purchase Orders from Purchase Requisitions, create agreement purchase orders  to purchase parts over time. 

21. Define multiple tax rates for interstate and international purchasing. 

22.  Optimize purchasing efficiency with electronic commerce. 

23.  Able to match the Invoice to complete purchasing cycle. 

24. Easy tracking of the Inventory, costs and balances by bin, lot and storeroom. 

25. Reorder items automatically by shelf life. 

26. View the work order reservations for inventory items. 

27. Identify out-of-stock items or make substitutions with alternate parts, vendor, and location tracking capabilities.

 

MODELING THE ENTERPRISE 

28. System has a logical location system to locate assets and where work is done. 

29. System  to Track the Equipment, associated costs, histories and failures of a serialized piece of equipment as it moves throughout a plant or facility. 

30. Build failure code hierarchies to record equipment problems for analysis. 

31. Risk free integration with multiple financial Systems including commercial integration to SAP®, Oracle ®, and PeopleSoft ®. 

32. Should support the double entry accounting for complete integration with any financial system.

33. Eliminate the duplicate handling of data and ensures upgrade ability to future versions without any problems. 

34. Should support the electronic commerce facility.

35. Should allow you to customize comfortably. 

36. A proper security features should be available to safe-guard the database.

OTHERS

 37. The system vendor should be experienced in management of installation projects of the size of your facility. 

38. It is important that the vendors technical people are well trained in the software, hardware, reality wear and have experience with maintenance. 

39. The system vendor should be a Professional in providing consultation and have a big network to support you when you are in need. 

40. Vendor should be an ISO practicing company to ensure the quality of services. 

CONCLUSION 

Before I end the session I would like to highlight the importance of handling data when a CMMS is selected. Organizations, go through many articles about CMMS.  They hear and view many demonstrations  from various vendors on how to justify the cost and optimize the resources using CMMS.    After going through all these, Organization may take a decision to purchase a Computerized Maintenance Management System. The system is in place and on line. 

But…………………….????????  The real big problem arises now.  It doesn’t seem to perform as it did during demonstrations. It is not producing  the expected results.  

WHY ? 

The fundamental problem is,  

·        How the data was handled in the system ?

 ·        Is the data collected properly  ?

 ·        Is the data entered properly ?

 ·        What depth of details are required to produce the results your Organization need ?

The Data format  plays a vital role as it affect the information  when queried. The  data entry should be consistent in order to have the system to be effective and give the valid and correct information  when a query is given or when a report or a graph is asked for. 

The user should know how to collect data, track data, reconfigure and analyze the information. Data collection and Data entry needs  a proper  plan.   User should know how, why, when and where conditions to be applied on data. User should understand the  database structure and find out the essential fields i.e. Mandatory and what the relationship  between the database tables. This will give an idea on  the data collection and Data entry. 

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Maintenance Solutions Business, 
 
SCS COMPUTER SYSTEMS SDN BHD, MALAYSIA. 
E-Mail   :
chinta@scs.com.my

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