4. Old Performance Measures
It is an old, but true saying that "What gets measured gets done". All
significant change efforts require reshaping the performance measures that
guide manager and employee actions. Think about the measures that drive
the actions and affect the attitudes of your employees. Is behavior likely
to change if they are not reshaped?
For example, if you are trying to encourage responsiveness to production
needs, does a focus on Maintenance costs help to foster this new environment?
Is it possible that a high level of focus on equipment availability might
encourage Maintenance personnel to return an inefficient piece of equipment
Few policies are more effective in focusing employees energies and attention
than a properly designed and implemented performance reporting system.
This performance reporting system should contain a small, balanced set
of measures that are strongly aligned with your strategies and goals. When
your measures are aligned with your strategies and goals, then your ability
to drive change is greatly enhanced.