4. Old Performance Measures Block Change
     It is an old, but true saying that "What gets measured gets done". All significant change efforts require reshaping the performance measures that guide manager and employee actions. Think about the measures that drive the actions and affect the attitudes of your employees. Is behavior likely to change if they are not reshaped? 
     For example, if you are trying to encourage responsiveness to production needs, does a focus on Maintenance costs help to foster this new environment? Is it possible that a high level of focus on equipment availability might encourage Maintenance personnel to return an inefficient piece of equipment to service? 
     Few policies are more effective in focusing employees energies and attention than a properly designed and implemented performance reporting system. This performance reporting system should contain a small, balanced set of measures that are strongly aligned with your strategies and goals. When your measures are aligned with your strategies and goals, then your ability to drive change is greatly enhanced.
Return to Article